FAQs

Got a question about our planners, stationery or how we make our content? Here are some of our most asked questions and answers.

If you still have any other questions - please click here and complete the form and a member of our team will come back to you.

What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase.
Things happen and if something changes in your circumstance, if you are dissatisfied with your purchase you can find our refund and return policy here.
Alternatively, please get in contact with our team and we will see what we can do to help.
When will I get my order?
We always work quickly to post your orders.
All our planners are made my hand and to order - we'll always aim to make and post within 48 hours of your order being placed Monday - Thursday. Any orders placed on a Friday and over the weekend may not get processed until the following Monday.
Once your order has been posted, you will receive an email with further information. Please note that delivery times can vary depending on your location and we currently only post within the UK.
If you have any special requirements or questions about postage, please get in contact before you place your order.
Where and how do you make your planners and stationery?
We hand make all our planners and stationery in Yorkshire, UK. Each planner, notepad or stationery item we make starts with the important question of 'How and why will this make a difference'. If it doesn't, we don't make it! We only want to make stationery that supports women and serves a genuine purpose. The designs start with an idea and we build from there. We have small pieces of machinery to put together the books and much of our other items of stationery and each order is hand finished and packed by a member of our team.
If you have any other questions about how we make our planners and stationery, please reach out here.
Why is the brand called 'She Carries The World'?
The brand name was created to signify everything that a woman can carry at any one time - work, social life, health, partners, loved ones, being a mum, children, household bills, chores and day-to-day life. Carrying the invisible mental load every single day and especially when pregnant and becoming a new mum.
Our stationery also carries and stores all the information you chose to put in it so it was a double-whammy meaning.
We hope you love what our brand stands for.
What is the SCTW community?

We're passionate about supporting women in pregnancy, new mums and anyone going through motherhood so we have started a private, password protected Facebook group (to keep anything posted safe, secure and for you lovely ladies). You can join here with joining code: My Journey

If you're not on Facebook, we're also on Instagram and post pregnancy and mum-to-be based content as well as taking DMs and questions. To join us on Instagram, you can click here.

We're also here at the other end of an email if you have anything you'd like to share with us, email in gemma@shecarriestheworld.co.uk